NEWTOWN SQUARE, Pa.—My Alarm Center has expanded its executive leadership team to support recent company growth and future initiatives. Frank Iovino, formerly SVP of national sales, has been promoted to chief revenue officer and Carole Dalton, formerly SVP of human resources, is now chief human resource officer. Both will continue to report to company president and CEO Amy Kothari.
“2018 was a significant growth year for My Alarm Center and these executive appointments will best position us to achieve our performance goals for 2019 and beyond, including continued organic growth in our five key markets and growth through our flagship dealer and acquisition programs,” Kothari said in the announcement.
She continued, “Frank and Carole have each made significant contributions to MAC. Their leadership and vision will continue to help us capitalize on new marketplace opportunities, as well as attract, retain and develop top talent throughout the organization. Customer experience will continue to guide us every day as our top priority, paired with an emphasis on employee experience across the organization.”
Iovino, who joined MAC in 2014, has provided “outstanding vision and leadership” to the organic sales organization, the company said in the press release. “Responsible for the successful development of the sales engine, Mr. Iovino has played a critical role in MAC’s growth, as evidenced by a 13 percent CAGR in total recurring monthly revenue (“RMR”) at the organic branches (Wash., Calif., Texas, Ga., and Pa./N.J./Del.). Mr. Iovino also has worked to assemble and guide a strong sales leadership team, implementing structure and discipline and providing the strategic vision leading to growth in key markets. This promotion will position him to support future plans in both new and existing markets.”
Dalton, who joined MAC less than a year ago, has demonstrated “tremendous leadership in critical areas of Human Resources during this time,” the company said. “In addition to building an excellent HR team that supports the sales and operational needs of the business as a true partner, Ms. Dalton has championed employee engagement initiatives and developed a sound, agile HR infrastructure. Going forward, Ms. Dalton will be responsible for leading MAC’s human resources functions, focusing on further advancing areas that directly contribute to the company’s growth plans, including talent acquisition, employee retention, training and development, and employee engagement.”
As the chief revenue officer, Iovino will lead the senior revenue team anchored by Mike Shirley, former regional vice president of MAC’s Hawk Security branch in Texas, who has been promoted to vice president of national sales, and Robert Bado, who was recently hired as the regional vice president of MAC’s Los Angeles branch, ACS Security. MAC also announced that Camille Vallinino, marketing director, will now join the MAC sales organization and will also report to Iovino.
My Alarm Center provides residential and small commercial security services and home automation technologies to households and businesses across the United States. Regional brands include Hawk Security Services in Texas, ACS Security in Los Angeles, Alarm Monitoring Service of Atlanta (AMSA), and My Alarm Center in Seattle, Philadelphia, New Jersey and Delaware.Topic: Residential Tags: My Alarm Center, Frank Iovino, Carole Dalton, Amy Kothari.