Partnering with you includes being able to see your systems and maintain them remotely, which equates to more expedient and cost effective service.
All complex systems require maintenance and upgrade from time-to-time. At UTI we create lasting customer relationships. We will maintain and optimize your system throughout its life. If desired we can monitor your system on a day-to-day basis eliminating your need to keep a fully trained maintenance staff. We also man a 24/7 hotline to assist you in resolving emergency issues.
Most providers still use, the usual means to respond to problems which involve opening a service ticket and waiting for a service technician to arrive and diagnose the problem. For most providers the technician will find that they do not have what they need on the truck and must return again. We approach it differently. With the current technologies we have the means to remotely diagnose your system issue and correct it. If service is needed, we send a technician with the skill and correct part to fix the specific problem. This equates to cost savings to you and a timely system resolution. This proven means to expedient problem resolution is in place and working successfully for many of our customers. At UTI we understand the risk of security system ‘down-time’ and make every effort to correct problems when they occur.