Company Background:

Unlimited Technology is a fast-growing managed service, cyber, physical security, and technology solution provider with offices throughout the eastern US. We are a dedicated company delivering cutting edge technology solutions to meet our customers’ needs. We offer controlled and monitored access solutions, scale-able cyber security analysis and support, critical life safety systems as well as managed desktop and network security services and low voltage solutions. Our device-agnostic Exero platform provides real-time full-network monitoring, protection and incident response. We secure and provide technology solutions to facilities and networks of the world’s leading brands and critical infrastructure.

We are a dynamic company with a work-hard, play-hard attitude that offers competitive compensation and benefits and opportunities to learn and work with ground-breaking technology and premier clients. Our team has a wide range of talent and experience and are recognized leaders in the physical and IT security, cyber, and managed services industries.

Job Description:

The Security IT Specialist will be responsible for assisting the development of technical documentation for testing and documenting Access Control, CCTV, & Network Systems.

The IT Specialist has specialized knowledge, certification, and experience within an area of IT requiring substantial focused training. They can be relied upon to manage and complete assignments within their specialty with minimal supervision. They have extensive technical experience and knowledge of Information Technology in the Security Industry. They possess leadership qualities and are customer oriented, courteous, attentive and adaptable to different scenarios.

The Security IT Specialist must be a personable, knowledgeable self-starter who is able to work with minimal supervision. The Junior Security IT Specialist must have excellent communication skills, both verbal and written, and be able to work closely with the engineering, sales, and operations departments. Must be able to work safely with a variety of material handling tools and devices. This position requires COVID-19 Vaccination and fingerprinting within 30 days and passing a pre-hire drug screen.

Duties and Responsibilities:

General

  • Ability to evaluate critical systems, prioritize work, and determine solutions
  • Excellent verbal and written communication skills
  • Ability to interpret and apply laws, regulations, and policies
  • A working knowledge of these technologies: Microsoft Office; Windows server and client versions and related utilities; e-mail servers; networking technologies including Cisco router/switch administration; Ethernet and wireless networking and related protocols; VPN, remote access, and configurations of home PCs connected to the corporate network remotely; PDAs, cellular phones, pagers, and combinations thereof; hardware installation and support; system security techniques and firewall administration; Internet and Web technologies.

Leadership

· Provide support for customers, project managers and technicians with up most courteous and attentive level

· Mentors junior staff members

· Provides training on software systems to customers as directed

· Assists Project Managers in scheduling of IT tasks within an assigned project when needed

Network

  • Oversees the maintenance of both the LAN and the WAN
  • Assists in presenting to management recommendations related to purchasing and installing hardware, software, and telecommunications equipment
  • Manages LAN security and monitors network performance
  • Performs network backup according to a regular schedule
  • Participates in the development of policies, procedures, and resources that standardize the functioning of the network
  • Enforces IT standards and educates employees about compliance issues

· Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connections

· Performs diagnostic tests, modifies or repairs hardware to the board or component level

· Replaces hardware or software as needed

· Assists user community in software and hardware problem resolution

· Keeps up to date with current trends and is prepared to make recommendations

· Keeps customer log updated

Hardware

· Perform server hardware configuration changes, server installations and decommissions.

· Troubleshoot server hardware failures for all new server builds, server rebuilds, server moves, and server hardware configuration changes

· Rack and cable servers and act as an escalation point for all software related issues

· Rack and cable switches, routers, and other network appliances

Software

· Manages the deployment of appropriate security patches, hot fixes, and software updates

· Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connections

· Replaces hardware or software as needed

· Assists user community in software and hardware problem resolution

· Provide advanced application and environmental support

Documentation

· Create technical documentation for customers and in-house staff

  • Keeps up-to-date documentation of applications, systems, and network equipment

· Produces support documentation

· Logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community

· Maintain and update customer site documentation

Ticketing

· Manage assigned tickets and assist in managing ticket queue on a daily basis

· Receive or assign service tickets and service all assigned tickets to the best of your abilities

· Create new tickets for un-ticketed work requests

· Update ticket fields upon receipt

Experience & Knowledge:

Experiences & Knowledge

Industry Related Experiences & Knowledge

· Tyco’s Software House Ccure 800/9000- Required

· Amag Hardware and Software

· GE Hardware and Software

· American Dynamics CCTV, DVR and NVR- Required

· Genetec Access Control/ Video Systems

· Stopware’s Passage Point Visitor & Managed System

· Low-voltage security electronic devices

· Exacq systems

· Lenel

General Qualifications

· High School diploma or equivalent.

· Minimum 1-3 years of IT experience preferred.

· Excellent technical writing & documentation skills.

· Strong organizational, record-keeping, & follow-up skills.

· Solid understanding of data communication protocols. (TCP/IP, VLANS, Spanning Tree)

· Experienced in reading and comprehending engineered drawings.

· Experienced in the marking up, or “red lining” of drawings post install.

· Proficient in the use of a computer, with MS Word, MS Excel, & MS Outlook skill sets.

· Excellent communication skills (verbal and written) and the ability to work well and interact with other UTI employees as well as UTI customers.

· Strong work ethic and teamwork; “can do” attitude and desire to provide best service. Strong interpersonal and communicative Skills.

· Ability to work under pressure with minimal supervision; must be a self-starter and quick learner.

· Strong problem-solving skills.

· Prior experience in Programming Access Control & CCTV Systems is a requirement.

Location:
Remote position
Job Type:
Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Unlimited Technology is an Equal Opportunity Employer:

We offer a competitive base salary, use of company vehicle and tools, travel compensation, and outstanding benefits like: Health, Dental & Vision insurance with a Company funded HSA, Company-paid life and disability insurance, matched 401(k), and generous vacation time to employees who do great work.