Company Background:

Unlimited Technology is a fast-growing managed service, cyber, physical security, and technology solution provider with offices throughout the eastern US. We are a dedicated company delivering cutting edge technology solutions to meet our customers’ needs. We offer controlled and monitored access solutions, scale-able cyber security analysis and support, critical life safety systems as well as managed desktop and network security services and low voltage solutions. Our device-agnostic Exero platform provides real-time full-network monitoring, protection and incident response. We secure and provide technology solutions to facilities and networks of the world’s leading brands and critical infrastructure.

We are a dynamic company with a work-hard, play-hard attitude that offers competitive compensation and benefits and opportunities to learn and work with ground-breaking technology and premier clients. Our team has a wide range of talent and experience and are recognized leaders in the physical and IT security, cyber, and managed services industries.

Job Description:

The Customer Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager.

 

Duties and Responsibilities:
  • Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions.
  •  Provide outstanding customer service to improve customer satisfaction and relationship.
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
  • Resolve billable and non-billable service tickets
  • Generate and process invoices for billable service items
  • Communicate daily with technicians in regard to the ticket/ job Status and schedule.
  • Attend Close out Meetings where appropriate.
  • Open Purchase Orders for Subcontractors
  • Schedule Subcontractors for remote sites and follow thru until close out.
  • Participation on the Safety Committee
  • Assist in product purchasing and order fulfillment activities such as placing material orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
  • Monitor product order shipment to ensure on-time delivery to customers.
  • Alert customers on shipping and schedule issues in advance.
  • Maintain competent understanding of company’s products and their functions.
  • Coordinate, analyze and improve customer service functions to meet company goals
  • Attend Close out Meetings where appropriate.
Experience & Knowledge:
  • High School Diploma or Associates Degree in Finance and/or Accounting
  • At least 1-2 years experience in administrative support
  • Proficient in the use of a computer, word and excel knowledge required
  • Excellent negotiation and communication skills (verbal and written) and the ability to work well and interact with internal/external suppliers and customers.
  • Strong work ethic and teamwork; “can do” attitude and desire to provide best service. Strong interpersonal and communicative skills
  • Must be a self starter and quick learner
  • Self-organized, and able to work with minimum supervision
Location:
Chester Springs, PA
Job Type:
Full-time
Benefits:
  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • Life insurance
  • 401(k) matching
  • Referral program
  • Employee discount
  • Health savings account
  • Parental leave
  • Employee assistance program
Unlimited Technology is an Equal Opportunity Employer:

We offer a competitive base salary, use of company vehicle and tools, travel compensation, and outstanding benefits like: Health, Dental & Vision insurance with a Company funded HSA, Company-paid life and disability insurance, matched 401(k), and generous vacation time to employees who do great work.